It can sometimes be difficult to know who to talk to if you are experiencing issues relating to your CPAP therapy. To help you navigate the world of CPAP, we have outlined who to contact when times get rough.
I am still snoring or experiencing symptoms while using my CPAP machine
If you are experiencing issues relating to your health your first port of call should be your GP. Your GP will generally know whether or not your issue can be resolved by a CPAP provider or if Physician intervention is required.
I am having issues with my CPAP Equipment
If you’re having problems with your gear or you need to replace any of your equipment, we can help! If you know what you require, you can visit our online store.
You can E-mail us at info@sleepright.com.au or call us on 1800 799 950. There is also another avenue for support via our CPAP Support group on Facebook where you can talk with other CPAP users.
Who do I talk to if my CPAP machine has become noisy?
If you are experiencing an abnormal amount of noise coming from your CPAP machine you can download our free ‘Minimising Noise From Your CPAP Machine’ Guide here. This guide will provide you with a number of tips to help reduce the noise of your CPAP machine.
If you are still unable to reduce the noise of your CPAP machine and believe that their is a problem with it, you can contact your local provider to get your machine looked at.
I want to upgrade my CPAP machine- who can I talk to?
We are more than happy to discuss your CPAP machine options with you. We provide a number of payment plans and payment options too. Check out our latest range of CPAP machines here.
We can be contacted on 1800 799 950 or at info@sleepright.com.au
I have questions about the warranty of my machine?
For any questions relating to the warranty of your ResMed CPAP Machine, you can contact ResMed’s warranty program SleepVantage on 1300 305 705 or visit their website.
Where can I go for support on CPAP therapy?
Join our Facebook CPAP Support Group for added support. This private group is a place where you can communicate and ask questions to your fellow CPAP users. Within this group is a wealth of knowledge from over 700 active members. Our staff also monitor this group and join in discussions if need be. Join today to get your questions answered or help a CPAP user in need. Join the group by clicking here.
So, in summary, if you are having an issue that relates to your symptoms or health, it is advised to speak to your GP or Specialist. If you are having issues with your equipment, then us at Sleep Right Australia or your equipment provider is your best option.
We provide online equipment reviews for your convenience also.
I have a Res Med machine I have not used it for a while now because last time I did it blew me up with so much air Gave me horrible pains in my tummy and loads of air came out of my mouth when I sat up I mean loads What do you think could be the problem please. Would like to start using it again as I am sweating badly at night not sleeping very well and waking up feeling not good
Hi David, this could be a setting issue with the machine. Without knowing your full history with it, its hard to say what to do. CPAP can cause a feeling of bloating but there are measures to take to get it working more effectively.
My CPAP machine works okay in summer on hot nights but as the weather cools down the humidifier decides to blow water instead of steam up my nose. This happens everytime and wakes me. I always feel better in summer because I use the machine…how can this be fixed?
Robert, thanks for your message. We see this quite a bit with the change of the seasons. Can you try turning the humidification down and tube temp up? Which machine do you use? Feel free to hit me up direct on anunn@sleepright.com.au
Hi Andrew, I have a ResMed and changed Humidifier from 4 to 3 and Temp from 27 to 28…seemed better last night, thanks for the advice.
Good work.
Dry mouth – huge discomfort, despite trying a chin strap and mouth taping. So bad that it’s dreaded and almost enough to discourage me altogether. I cant do that as its a serious health risk for me, and the CPAP therapy has reduced that somewhat. Any other ideas?
Hi Wendy, will need to know a bit more about your therapy. can you give us a call on 1800799950 or drop me an email on anunn@sleepright.com.au